RESIDENT Frequently asked questions

You can view all of our available properties by visiting www.trustedpropertymanagement.com/availability or by clicking on the availability tab on our website.

Yes, we have a wide range of properties that accept HUD vouchers. Any property that does not accept a HUD voucher will state so in the property description under our availability tab.

We require an approved application before anyone is allowed to tour our properties. Our application can be found under our availability tab on our website.

Yes. Each person 18 years or older that intends on residing in the rental property will need to fill out their own application. Our online application fee is $40 and our fee for paper applications is $60. Our paper application can be picked up and returned to our office at 105 Progress Drive, Sullivan, MO 63080. The application fee covers the cost of our background checks and is considered to be non-refundable whether or not the applicant is approved.

Once we receive your application and the necessary supporting documents (last 30 days worth of paystubs/any other income + copy of photo ID) we send the information to our third-party reviewer to complete the background and financial check for us. If the property you have applied for requires a minimum credit score, we will run the credit check through our website separate from the background/financial check. Our reviewer typically takes about 2-3 business days to complete the review. Once we hear back from our reviewer we will get in touch with you whether you have been approved or denied.

Please fill out the move out form on our website at least 30 days prior to your intended move out date. You can also supply our office a written 30 day notice in person if you would prefer.

If you terminate or break your lease early you will be responsible for the remaining term of the lease unless otherwise agreed by management in writing.

Rent is always due on the 1st of the month. You can pay through our online portal with a debit/credit card or directly from your bank account by e-check. You can also mail in or drop off at our office cash, check, or money order. If you decide to pay rent in cash, we do not carry change in the office and over payment will be applied to the next month's charges. If you drop off rent payments outside of our regular office hours, please utilize the drop box on the side of our building.

Most of our rental properties are pet friendly upon the approval from management. We do have breed restrictions on dogs (no pitbull, rottweiler, or other potentially aggressive breeds are allowed). The maximum number of pets allowed at a certain property is determined by management and is based on the size of the unit. There is a one time non-refundable pet fee of $250 and a $35 monthly pet fee per pet. There is a $1000 fee for any unauthorized pets at the property. All approved pets need to be listed on the lease agreement.

The best way to receive timely service for maintenance concerns is by submitting maintenance requests through your tenant online portal. If it is an emergency and within normal business hours, please call our office at (573) 468-2460. If there is an emergency maintenance concern after normal business hours, please contact our emergency line at (573) 205-9468. Please do not text maintenance concerns to us, as these are often missed.

The tenant is responsible for maintaining smoke alarms/carbon monoxide detectors by replacing batteries as needed and for replacing light bulbs when they burn out. Lawncare and snow removal is the tenant's responsibility if it is stated in the lease.

At this time, we do not require tenants to carry renters insurance. However, renters insurance is highly encouraged to cover the personal property of the tenant.

Upon vacating the property you must leave it with no damages, repairs, or cleaning needing to be completed. Any items needing repair or cleaning will be taken out of the security deposit, please review your lease for further information regarding your security deposit. We will require that you provide us with a forwarding address to mail your security deposit check to you. Security deposit checks are mailed out within 30 days of vacating the property.

Please utilize the "Resident Forms" section of our website which has forms to fill out about who should be added/removed. 

To add a new tenant, Trusted Property Management will have to approve any potential new residents. We will need an application submitted for the proposed new tenant in order to complete a background check. 

Once the new resident is approved, all tenants residing at the address will need to sign a lease amendment reflecting this change. 

There is a $150 lease change fee that will need to be paid before any new tenant can be added or removed. If you are adding someone to the lease, the application fee will be subtracted from the $150 lease change fee. When removing someone from the current lease, all parties will need to sign a lease amendment and pay the $150 lease change fee.